Elena Health ("Elena," "ERC," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide when using our website, services, and healthcare platform.
This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with ERC.
By using our Services, you acknowledge the practices described in this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to:
- Visitors to our website.
- Individuals who submit information through ERC.
- Individuals who request consultations or join our waitlist.
- Patients who receive services through ERC.
Healthcare services may also be governed by additional privacy notices provided by participating healthcare providers where applicable.
2. Information We Collect
We may collect the following categories of information:
Information You Provide
This may include:
- Name
- Email address
- Phone number
- Date of birth
- Contact information
- Location information
- Injury details
- Health history
- Symptoms
- Treatment goals
- Activity and sports information
- Appointment information
- Payment information
Health Information
When you use ERC, you may provide information related to your health, including:
- Injury details
- Medical history
- Symptoms
- Prior treatments
- Imaging information
- Physical therapy history
- Recovery goals
Health information may be considered protected health information ("PHI") under applicable laws.
Automatically Collected Information
We may automatically collect certain information when you use our website or platform, including:
- IP address
- Browser type
- Device information
- Pages visited
- Usage activity
- Referral source
- Cookies and similar technologies
3. How We Use Information
We may use information we collect to:
Provide and Coordinate Services
Including:
- Scheduling appointments
- Connecting you with healthcare providers
- Supporting your recovery journey
- Coordinating referrals
- Communicating with you regarding care
Improve ERC
Including:
- Understanding how users interact with our platform
- Improving user experience
- Developing new features
- Evaluating service effectiveness
Communicate With You
Including:
- Appointment reminders
- Service updates
- Support messages
- Administrative communications
- Marketing communications where permitted
Maintain Security and Compliance
Including:
- Preventing fraud
- Protecting our systems
- Complying with legal obligations
4. Healthcare Information and HIPAA
Healthcare information submitted through ERC may be protected under applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA"), depending on the role of Elena and participating healthcare providers.
When applicable:
- Healthcare providers maintain responsibility for medical records and clinical care.
- Protected health information is handled in accordance with applicable privacy requirements.
- Information may be shared with healthcare providers involved in your care.
You may receive additional privacy notices from participating healthcare providers.
5. How We Share Information
We may share information:
With Healthcare Providers
To facilitate:
- Medical consultations
- Treatment planning
- Care coordination
- Referrals
With Service Providers
We may share information with trusted vendors that support our operations, including:
- Scheduling platforms
- Communication platforms
- Payment processors
- Technology providers
- Analytics providers
- Compliance vendors
These providers are permitted to use information only as necessary to provide services to Elena.
For Legal Reasons
We may disclose information when required to:
- Comply with legal obligations
- Respond to lawful requests
- Protect rights, safety, or property
- Prevent fraud or abuse
With Your Consent
We may share information for other purposes with your permission.
6. Payment Information
Payments may be processed through third-party payment processors.
Elena does not store complete payment card information on its own systems.
Payment processors handle payment information according to their own privacy policies and security practices.
7. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Operate our website
- Understand usage patterns
- Improve performance
- Measure marketing effectiveness
You may adjust cookie settings through your browser.
Disabling cookies may affect certain website functionality.
8. Marketing Communications
We may send communications about ERC, including updates and educational content.
You may unsubscribe from marketing communications by following the instructions in those messages.
You may continue receiving service-related communications necessary to provide care.
9. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect information.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Data Retention
We retain information only as long as reasonably necessary for:
- Providing services
- Maintaining records
- Meeting legal obligations
- Resolving disputes
- Enforcing agreements
Healthcare records may be maintained according to applicable healthcare requirements.
11. Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information, including:
- Accessing information
- Requesting corrections
- Requesting deletion where permitted
- Managing communications preferences
Healthcare-related rights may be governed by applicable healthcare privacy regulations and provider policies.
12. Children's Privacy
ERC is not intended for individuals under the age of 18 unless permitted with appropriate authorization.
We do not knowingly collect personal information from children without appropriate consent.
13. Third-Party Links
Our website may contain links to third-party websites or services.
Elena is not responsible for the privacy practices of third parties.
We encourage you to review their privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated effective date.
Your continued use of ERC after changes are posted constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy, contact:
Elena Health
Website: https://www.elena-health.com
Email: alex@elena-health.com