Welcome to Elena Health ("Elena," "ERC," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, services, and related platforms.
By accessing or using our Services, you agree to these Terms.
1. Eligibility
You must be at least 18 years old, or otherwise legally authorized, to use the Services.
By using ERC, you represent that:
- You are legally able to enter into these Terms.
- The information you provide is accurate and complete.
- You will update your information as necessary.
2. Description of ERC
ERC is a physician-guided injury recovery program designed to help active individuals recover from musculoskeletal injuries through virtual care, care coordination, and personalized recovery planning.
Depending on your care plan, Services may include:
- Coordination and booking of virtual physician consultations
- Personalized recovery plans
- Care coordination
- Physical therapy recommendations
- Imaging coordination
- Specialist referrals
- Follow-up support
- Secure patient communications
Services may change over time as Elena evolves.
3. Medical Services
Medical services available through ERC are provided by licensed healthcare professionals and independent medical practices.
Healthcare professionals exercise independent medical judgment regarding diagnosis, treatment, prescriptions, referrals, and other clinical decisions.
Nothing in these Terms should be interpreted as limiting a healthcare provider's independent professional judgment.
4. Non-Medical Services
Elena also provides non-clinical administrative and care coordination services, including:
- Appointment scheduling
- Patient support
- Care navigation
- Educational resources
- Technology platform access
- Communication tools
These services are intended to support, but not replace, medical care.
5. Telehealth
By using ERC, you acknowledge that your care may be delivered through telehealth technologies.
You understand that:
- Telehealth has limitations compared to in-person evaluation.
- Certain conditions may require an in-person examination.
- Your provider may recommend emergency care, imaging, or referral when clinically appropriate.
- Technical issues may interrupt appointments.
Separate telehealth consent forms may also apply.
6. Not Emergency Care
ERC is not intended for medical emergencies.
If you believe you are experiencing a medical emergency, call 911 or go to your nearest emergency department immediately.
Examples include, but are not limited to:
- Chest pain
- Difficulty breathing
- Severe bleeding
- Sudden weakness
- Loss of consciousness
- Suspected fractures requiring immediate stabilization
7. Geographic Availability
Services are only available in jurisdictions where participating healthcare providers are licensed to practice.
Availability may vary by state.
8. Patient Responsibilities
You agree to:
- Provide accurate health information.
- Attend scheduled appointments.
- Follow provider instructions.
- Notify your provider of changes in your condition.
- Seek emergency care when appropriate.
Failure to provide accurate information may affect your care.
9. Scheduling, Rescheduling, and Cancellations
Appointments may be scheduled through ERC.
Cancellation and rescheduling policies will be communicated during booking.
Repeated missed appointments may result in suspension or termination of Services.
10. Fees and Payment
Fees for ERC Services will be disclosed prior to purchase.
Unless otherwise stated:
- ERC operates as a cash-pay service.
- Insurance billing is not currently available.
- Patients may choose to submit documentation to their insurer or HSA/FSA administrator where applicable.
Refund eligibility, cancellation policies, and billing procedures will be communicated prior to payment.
11. Physical Therapy, Imaging, and Referrals
Healthcare providers may recommend:
- Physical therapy
- Imaging
- Orthopedic consultation
- Other specialists
Elena cannot guarantee availability, pricing, insurance coverage, or outcomes for third-party providers.
12. Communications
You consent to receive communications relating to your care, including:
- SMS
- Phone calls
- Secure messaging
Standard messaging and data rates may apply.
You may opt out of marketing communications at any time.
13. Privacy
Your use of ERC is also governed by our Privacy Policy.
Protected health information is handled in accordance with applicable privacy laws, including HIPAA where applicable.
14. Intellectual Property
All content on ERC, including text, graphics, software, branding, logos, videos, and design, is owned by Elena or its licensors.
You may not reproduce, distribute, or modify our content without written permission.
15. Prohibited Uses
You agree not to:
- Misrepresent your identity
- Submit false medical information
- Attempt unauthorized access
- Interfere with the platform
- Violate applicable laws
16. No Guarantee of Outcomes
Every injury and every patient is different.
ERC and participating providers cannot guarantee:
- Recovery timelines
- Return to sport
- Clinical outcomes
- Symptom improvement
Treatment recommendations are individualized based on clinical judgment.
17. Disclaimer
Except as required by law, the Services are provided "as available."
We make no warranties regarding uninterrupted access, availability, or suitability for a particular purpose.
18. Limitation of Liability
To the maximum extent permitted by law, Elena shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.
Nothing in these Terms limits liability that cannot legally be limited.
19. Indemnification
You agree to indemnify and hold harmless Elena and its affiliates from claims arising out of:
- Your misuse of the Services
- Your violation of these Terms
- Your violation of applicable law
20. Termination
We may suspend or terminate access if:
- These Terms are violated.
- Fraudulent activity is suspected.
- Continued use presents safety or legal concerns.
21. Changes to These Terms
We may modify these Terms periodically.
Material changes will be posted on this page with an updated effective date.
Continued use of the Services constitutes acceptance of the updated Terms.
22. Governing Law
These Terms shall be governed by the laws of the State of New York, without regard to conflict of law principles.
23. Contact Information
Elena Health
Website: https://www.elena-health.com
Email: alex@elena-health.com
Questions regarding these Terms may be directed to the contact information above.