How can we help?

Find answers below or reach out to our team.

Getting started

How Elena works.

1

Chat with Elena

Tell Elena what you need help with. Whether it's booking an appointment, understanding a bill, or finding a cheaper medication, just ask.

2

Elena takes action

Elena uses your profile information to take action on your behalf. She can make phone calls, search for providers, compare prices, and more.

3

Stay on top of your health

Elena keeps track of your appointments, medications, and to-dos. She proactively reminds you about preventive care and helps you stay organized.

FAQ

Common questions.

What is Elena?
Elena is an AI-powered healthcare assistant that helps you navigate the healthcare system. She can schedule appointments, manage your medical records, compare drug prices, negotiate bills, and keep you on top of preventive care.
How does Elena make phone calls?
When you ask Elena to book an appointment or call a provider, she handles the call on your behalf. She uses the information in your profile (insurance, DOB, etc.) to communicate with the office, then reports back with the result.
Is my health information secure?
Yes. Your data is encrypted in transit and at rest. We never sell your data or share it with third parties for advertising. Elena only uses your information to provide you with healthcare assistance.
What can Elena help me with?
Elena can schedule and reschedule appointments, find in-network providers, compare prescription drug prices, analyze medical bills for errors, manage your medications and conditions, organize your health documents, and remind you about preventive care.
Does Elena give medical advice?
No. Elena is a healthcare navigation tool, not a medical provider. She helps with logistics like scheduling, cost comparison, and organization. For medical advice, always consult a qualified healthcare professional.
How much does Elena cost?
Elena is free to use with a limited number of phone calls and document uploads each month. Paid plans unlock unlimited calls, uploads, family profiles, and more. You can view pricing from within the app.
Can Elena help manage care for my family?
Yes. You can add family members to your account and Elena will help manage their healthcare too, including scheduling appointments, tracking medications, and organizing their health records.
What insurance plans does Elena work with?
Elena works with all major insurance providers. She can look up in-network providers, estimate out-of-pocket costs, and help you understand your coverage and benefits.

Still need help?

Reach out to us at support@elena-health.com